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Shipping & Returns

Shipping Policy

At Rebel, we strive to provide you with a seamless shopping experience, including hassle-free shipping options tailored to your needs. Here's what you need to know about our shipping policy:

  • Free Shipping: Enjoy free shipping on all orders over €60 within Austria. Orders over €100 qualify for free shipping to other countries. For orders below these thresholds, standard shipping rates apply.

  • Delivery Time: Standard delivery typically takes 3-5 business days within Austria. Please allow additional time for international deliveries. Shipping Carrier: All orders are shipped via GLS for reliable and efficient delivery with tracking option here.

  • Pickup Option: For our customers in Graz, Austria, we offer free pickup at our store. Adress: Wieladgasse 11, 8010 Graz, Austria

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, here's what you need to know about our return and exchange policy:

21-Day Return or Exchange Period: You have 21 days from the date of receipt to return or exchange your purchase.

Refund Process: Refunds will be issued once we receive the returned item and verify that it meets our return standards, including being in its original condition, unworn, and with tags attached. Please note that it can take up to two weeks from the time we receive your returned item to process the refund. The refund will be issued to the original payment method used for the purchase.

Refund Method: Refunds will be issued to the original payment method used for the purchase. 

Return Shipping Fees: Please note that customers are responsible for covering the cost of return shipping. This includes any fees associated with returning the item to our facility. If you have any questions or need assistance with the return process, our customer support team is here to help.

  • Conditions: Returned items must be in their original condition, unworn, and with tags attached. Certain items may be excluded from our return policy, such as final sale items. For further details or assistance with your return, please don't hesitate to contact our customer support team.

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